Hostinger’s refund policy gives you 30 days to get your money back on web, cloud, Agency and KVM VPS hosting, and it covers renewals as well as first purchases. There are four catches: if your plan came with a free domain, the domain’s standard price may be deducted from the refund; domain renewals and transfers are not refundable; purchases paid in cryptocurrency are excluded; and your files are deleted as soon as you submit the request. Back up first, then ask.
The refund policy and the refund steps were checked on October 21, 2026 in Hostinger’s help center articles “What is Hostinger refund policy” (updated October 13, 2026) and “How to get a refund at Hostinger” (updated October 14, 2026). Plan prices come from Hostinger’s US pricing page, checked October 19, 2026. Domain prices come from Hostinger’s domain price list and SiteGround’s refund terms from its knowledge base article (updated October 7, 2026), both checked October 21, 2026.
What the Hostinger refund policy covers
| Product | Refundable? | Window |
|---|---|---|
| Web, cloud and Agency hosting (new, renewal, upgrade) | Yes | 30 days |
| KVM VPS plans (new and renewal) | Yes, with a 180-day cooldown between VPS refunds | 30 days |
| Hostinger Email and Titan Email | Yes | 30 days |
| New .com, .net or .org registration | Yes | 96 hours |
| Domain renewals, completed transfers, domain privacy | No | None |
| Most country-code domains (.uk, .ca, .de and others) | No | None |
| VPS control panel licenses, VPS upgrades | No | None |
| First payment after a free trial | No | None |
| Anything paid in cryptocurrency | No | None |
The renewal rule matters more than it looks. Hostinger’s intro prices jump at renewal, with Premium going from $2.49 to $10.99 a month, and an unwanted automatic renewal of a hosting plan can still be refunded within 30 days. Our guide to the Hostinger renewal price shows what each plan renews at.
What you actually get back
Hostinger’s policy does not describe a partial or pro-rated refund for hosting inside the 30 days. It names only the deductions:
- The free domain: if the plan included a free domain, “the standard price of the domain may be deducted” from the refund. You keep the domain for the rest of its billing period. The policy does not name the amount, but Hostinger’s domain price list shows a .com at $19.99 for the first year before discounts. On Premium, paid as $119.52 for 48 months, that puts the refund at about $99.53 if the full $19.99 is deducted.
- Purchased AI credits: any LLM credits bought with the plan are deducted.
The practical takeaway: if you claim the free domain, budget for losing its price if you cancel, and pick a domain you would keep anyway. Hostinger’s free domain rules are covered in our guide to web hosting with a free domain.
How to request a Hostinger refund
- Back up your site first. Hostinger says your services are canceled as soon as you submit the request, and your files, databases and emails are deleted permanently.
- In hPanel, click the profile icon at the top right, then Billing, then Payment History.
- Find the payment. If it is eligible, a Refund button appears. No button means the payment is not refundable.
- Tick the box confirming you understand the data will be lost, click Next and choose a reason.
- Choose where the money goes: Hostinger Balance or your original payment method.
- Review and click Submit request. You get a confirmation email, and the refund shows under Billing, then Refund History.
Hostinger Balance or your original payment method?
A refund to Hostinger Balance arrives instantly but is final: it cannot be moved to a card or bank later, and the balance option is limited to once every 12 months per invoice. A refund to your original payment method takes from a few hours to several business days, depending on the method. If you are leaving Hostinger, always choose the original payment method.
If you only want to stop future charges and keep the service until the term ends, you do not need a refund at all: turn off auto-renewal instead.
How Hostinger’s refund policy compares
| Host | Refund window | Covers renewals? | Main condition |
|---|---|---|---|
| Hostinger | 30 days | Yes, for hosting | Free domain’s price may be deducted |
| SiteGround | 30 days shared, 14 days cloud | Yes, within 30 days of the renewal payment | Domain fees not refundable |
| Namecheap | 30 days | No | First-time shared hosting customers who did not start with a trial |
| Cloudways | None | No | 3-day free trial instead, no card needed |
Hostinger and SiteGround both cover renewals. SiteGround refunds a renewal in full only if the new term has not started yet; once it has, it keeps the first month’s fee. Hostinger’s 30 days also apply to VPS and Agency plans, while SiteGround gives cloud plans only 14 days. The trade-off is the prepaid term: you pay $119.52 for Premium on day one, against monthly billing on Cloudways. Our Cloudways free trial guide explains the other model. The SiteGround free trial article shows how its refund window stands in for a trial.
Who the refund policy protects, and who it does not
- A first-time buyer testing shared hosting: well protected. You have 30 days on a $119.52 Premium plan, minus up to $19.99 for a .com if you claimed the free domain.
- Someone hit by an automatic renewal: protected for hosting, if you request within 30 days of the renewal payment. A renewed domain is not refunded.
- A VPS user: protected once. After a VPS refund, Hostinger blocks another VPS refund for 180 days, and control panel licenses are never refunded. Our Hostinger VPS review covers the plans.
- Anyone paying with crypto: not protected at all.
Verdict: is the Hostinger refund policy fair?
Yes, for hosting. The Hostinger refund policy gives 30 days on new purchases and renewals, in line with SiteGround, more than Namecheap’s first-purchase-only guarantee and far more than Cloudways’ 3-day trial. The costs sit around the edges: the free domain’s price, non-refundable domain renewals, and permanent data deletion the moment you submit. Download a backup, choose a free domain you would keep anyway, and pay by card rather than crypto. Our full Hostinger review covers the plans themselves.
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Hostinger refund policy FAQ
Can I get a refund on a Hostinger domain?
Only a new registration of a general domain such as .com, .net or .org, and only within 96 hours. Renewals, completed transfers and domain privacy are not refundable, and neither are most country-code domains. Brazilian .br domains have a 7-day window.
Do I keep my website after a Hostinger refund?
No. Hostinger says the services stop working as soon as the refund is processed, and files, databases and emails are deleted permanently. Restoring the site later means a new purchase plus your own backup.
What should I do before a chargeback?
Contact Hostinger support first. Its refund article asks customers to do that before filing a chargeback with their bank, and an eligible payment can be refunded to your card straight from hPanel.